Shipping Policy

Shipping Policy for WhiskerTails

Processing Times Please allow 1-3 business days for us to process and dispatch your order. Orders are considered dispatched once handed over to our shipping carrier and are in transit to you. Note that processing times may extend up to 7 business days during peak seasons and holidays.

Shipping Times The estimated delivery time depends on the transit time after dispatch and varies by location:

  • United States: 15-18 business days
  • Australia: 13-16 business days
  • Canada: 15-18 business days
  • United Kingdom: 12-15 business days

Please be aware that during peak seasons, shipping may encounter delays beyond our control, including customs delays that may extend delivery times.

Shipping Details It is crucial to provide accurate shipping details at checkout. Inaccurate or incomplete information may lead to delays or order cancellation. Should there be any issues with your shipping details, our support team will contact you to confirm within 3 business days. Failure to respond may result in order cancellation.

Changes to Orders If you need to update your shipping details post-purchase, please contact us within 24 hours using our Contact Us page. Changes are subject to verification and cannot be guaranteed after this period.

Delays While we aim to dispatch orders promptly, external factors like severe weather or courier disruptions may cause delays. We will keep you informed and work closely with couriers to ensure timely delivery.

Lost or Stolen Packages For lost or stolen packages, please reach out via our Contact Us page. We advise also contacting the courier directly to file a claim. While WhiskerTails is not responsible for lost or stolen packages, we will assist in tracking and resolving shipping issues where possible.

Policy Updates WhiskerTails reserves the right to modify this Shipping Policy at any time. Continued use of our products signifies acceptance of these terms. We recommend reviewing this policy periodically.

For any concerns or questions, please contact us through our Contact Us page.